“Who owns the customer data?” – a question that is not as modern as it seems at first glance. However, it can be seen that the question has become massively more acute in this day and age.
Where once there might have been a customer file on the desk or recorded in a central registry, today there are immediate contacts in personal networks such as LinkedIn and data storage on smartphones. Theoretically, it is conceivable that an employee or subcontractor could end the business relationship overnight – and have access to all important customer data without entering the office again.
A problem that is still underestimated – especially also in terms of criminal law, as our everyday life shows. Because increasingly, employees are confronted with the accusation of having “stolen” customer data.
Posts at our German-language blog on the betrayal of secrets by employees.
